FAQ


WHEN WILL MY ORDER SHIP?

All pieces are handmade and the pricing of each piece is listed on our website in US Dollars. All pieces are inventoried on our website and available to ship right away and will typically ship within 3-7 days of purchase. If you have any questions on any of our pieces, you can always email us help@etherealopal.com for more details or precise shipping times! 

I WANT TO RETURN MY PURCHASE! WHAT DO I DO?

So sorry you don't love your purchase! We allow for free 30 day returns on every order within the U.S., no questions asked. Kindly email us at help@etherealopal.com with your order number and we will send you a return label. Your refund will be returned to your original payment method once we receive the merchandise. Your credit card should take about 3-5 business days to process the refund.

HOW DOES SHIPPING/RETURNS WORK OUTSIDE OF THE USA

Shipping outside of the U.S. is calculated at checkout.  Shipping generally takes 5-10 days to arrive. We unfortunately can’t allow returns outside of the U.S.

CAN I EXCHANGE MY ORDER INSTEAD OF RETURNING IT?

Yes! Please let us know when you request your return label, and we will give you your store credit so you can begin shopping! We can not ship your new purchase until your original has been returned to us.

WANT TO SEE CERTAIN PIECES STACKED TOGETHER?

We are happy to send you pictures of your dream stack! Just email us at help@etherealopal.com and we will send you pictures! 

JEWELRY CARE

  • Remove jewelry during strenuous tasks such as working out
  • Never wear your jewelry in a pool or spa 

WHERE ARE YOUR OFFICES?

We are located at 2429 Beverley Ave, Santa Monica, CA 90405

FREE US SHIPPING ON ORDERS OVER $100
HASSLE - FREE RETURNS! EASILY EXCHANGE OR RETURN ITEMS
SHOP WITH CONFIDENCE! 100% SECURE CHECKOUT